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Frequently Asked Questions


There are three convenient ways to place your order:

  1. Via Phone: 
    You can place your order over the phone by simply calling our Customer Care department @ 1-(888)-425-0125. Customer Care Representative are available Monday-Friday from 8:00 AM Till 8:00 PM EST. On Saturdays from 8:00 AM Till 3:30 PM EST.
  2. Via Fax: 
    You may also fax your order to 1-(732)-681-2881.
  3. Via Money Order: 
    Please mail your check or money order to the following address:

    Instagone Consumer Products, LLC. 
    Attn: Customer Care Dept.
    1750 Glendola Road 
    Wall, NJ 07719

    Note: Please make Check or Money Order payable to: Instagone Consumer Products, LLC. 
    Thank you! 
    Instagone Consumer Products, LLC.

Visa, Mastercard and Discover Cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, AMEX cards are not accepted.

Yes, you can, as long as the item has not already been received by you or already been shipped to you. If the order has already been shipped we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, please accept delivery of the item and call our Customer Service Center at 1-888-425-0125 for return instructions.

We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.

If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories. Do not destroy or discard original packing for 30 days.

We make every attempt to only ship what we have in stock. On occasion, however, an order may be delayed due to unavailability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: 

  1. Offer a BACKORDER and new estimated delivery date. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
  2. CANCEL your order. 

We constantly update our computer system with new customer and inventory information. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.


The standard shipping time for orders shipped via UPS ground is 5-10 days.

Unfortunately the vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.

Shipping charges vary according to package weight and destination. Most products are shipped via UPS or Priority Mail. Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.

State tax is applied to an item if the law of the state you reside in requires it.